When it comes to logo design, many designers deliver multiple concepts to the client in order to let them pick their favorite one. Many even have different concept packages and an allotment of revisions. But what is the purpose of these multiple concepts? On what merit are revisions based?
I submit to you, if a designer has arrived at two concepts, his work is not done. Design is an iterative process. You start with many ideas and you continually refine. You dismiss the less effective ideas and distill down to the one that best serves the project goals. It is the designer’s job to establish a process that concludes with the most effective concept. If a designer cannot determine which of two remaining concepts most effectively serves the project goals, then they are not to the point where they should be taking on clients.
The Problem With Multiple Concepts
If you believe that a professional designs a logo for their client, you are mistaken. A professional designs for the client’s customer. You do not design for your client. It is not your job to serve the preferential whim of your client. This preferential whim is exactly what is being served when you deliver multiple concepts. The client picks their favorite. Their subjective preference. But again, who is the logo for? The client’s customer. It does no good for a client to love a logo that is not effective with their audience or does not meet their project goals.
“If you’re looking for options, I’m not your guy.”
This is precisely what I tell potential clients. I’m not afraid to be honest and up front with them. In fact, it’s a requirement that I am as straightforward in the preliminary stages if I am to set the right precedent for the relationship.
Options are a disservice to the client. Much like a doctor or mechanic who suggests a myriad of possible operations—I’d much rather their single, professional recommendation. The best solution. The most ideal choice based on their extensive experience. That is where I receive the greatest value. I conclude by telling the potential client that if they are interested in having someone with experience dedicate themselves towards crafting something that will be effective for their needs, we will be an excellent fit.
Why Do Clients Want Options?
Clients want multiple concepts because they are conditioned to expect multiple concepts. They expect what designers project.
Because the design industry is rampant with unprofessional practice, clients come to expect such behavior after consistently observing it. Designers perpetuate the expectation because they continue to work unprofessionally. They are not competent enough to establish a process that delivers a single, most effective concept and instead erroneously subject the client to a design decision (for which they are not qualified) and cater to the subjective, preferential whim of the client.
All of this is at the expense of the project’s effectiveness and at the expense of the perception of the industry as a whole. Though these designers may consider themselves professionals, many of them having worked in the industry for years, they are in fact only technicians for the do not provide solutions, but merely “options”.
Removing Subjective Preference
If you present two options to a client, red and blue, and ask them to pick their favorite, they will. However, if you instead position your services as one of providing a valuable solution, the situation looks quite different:
With subjective preference out of the picture, you inform the client that if they hire you, you will tell them which color will make them more money. The client in this scenario is not concerned about their personal preference for it was never solicited or brought into the picture. He will of course desire for you to deliver the solution that provides the greater value.
This is the difference between a technician and a professional:
- Technicians perform tasks.
- Professionals provide a solution.
When you simply deliver multiple options, you are acting as a technician. The focus is on your time and your output. You are an expense, and you are a commodity. When you provide a solution, you are acting as a professional. The focus is on your results and the value you create. You are an investment, and you are worth paying relative to the value you create.
Let’s look at how to lay a foundation for establishing the kind of trust that is necessary for this type of client relationship.
Define Roles
It is imperative to set the groundwork for a successful project at the very beginning. This is done through our communication during the preliminary stages. We must take care to very clearly establish what ourselves and our client are each responsible for.
What is the client responsible for?
The client is responsible for two things and two things only: Content & Goals. This amounts to the information that you will have obtained through your questionnaire. These two things should be acquired before the start of that project and remain constants; they do not change.
What is the designer responsible for?
The designer is responsible for design. The includes any and all design decisions. Selecting the most effective concept is a design decision—one that you should not subject to the client. Your job is design, and as a professional you do not subject others to decisions that pertain to your job.
Setting Expectations
Our clients know what to expect at every single stage. From beginning to end, there should be no confusion or unexpected steps. This is where our process comes in. We have two processes – A General Process, and a Project-Specific Process:
General Process
- Our general process is an overview of how we work. It contains all stages and steps that are common in every type of project we do.
- This general process is placed on our website where it is publicly viewable to potential clients.
Project-Specific Process
- This process is something we create on a client-by-client basis.
- We provide this specific overview to the client in our project outline and Quotation document.
Establishing Credibility
The General Process publicly displayed on our website lets a client see how we work. This gives them an idea of what they can expect. Our Project-Specific Process takes this a step further and customizes the General Process to fit our current client’s specific project. This goes a long way in preventing future problems.
Trust
Being transparent and communicative about how we work and when the client can expect things is how we build trust. This trust is necessary to facilitate the type of relationship that will allow us to deliver one, single, most effective concept.
Beginning the Design
Once the relational groundwork has been laid, expectations have been set, roadmap has been laid out, contract has been signed, and we have been paid, we are now ready to begin the design process. At this point, the client knows that we will be delivering a single concept that most effectively meets their project goals because we have thoroughly communicated this to them in order to make it to this stage.
It’s time to refine, refine, refine. We start with many ideas and you hone it down. This is the only time there are ever multiple concepts within our own process. Our output will only ever be a single solution. This comes from a process that refines a number of explored concepts down to the very best, most effective form. A designer must possess the design competence to be able to determine this based on the project criteria else they have no business taking on clients.
There are no revisions except within our own process: and there are usually. This is no overnight process. During the process, we are repeatedly taking breaks and returning the next day with fresh eyes and reevaluating, looking at our concept in different contexts and in different light. We assess the concept’s effectiveness at different scales, refine our vectors, print out the logo and look at it on paper, view it on different screens and different mediums. Even after we’ve reached what we believe to be a candidate for final concept, we typically spend about a week on the refining process.
Presenting Strongly
This is arguably one of the most important steps of the whole process. You should make no small deal about this presentation. This is the result of weeks of research, work, and testing, and our documentation of that process is thorough and exhaustive.
Let’s first talk about what we DO NOT do: We never simply send over a design and say “What do you think?” That is the mark of a novice. A professional walks the client through the objective design decisions that were made and shows the client how they work to serve their project goals.
This means we are usually documenting our process as we go. This typically takes the form of things like taking photographs of preliminary sketches and iterations and explaining why we pursued one direction over the other. Every design decision is objective. Every serif, every swash, every icon, every illustration and shape is purposeful. We explain all this in our presentation.
Do you see how this is starting to come together? You laid the foundation for a successful project, we’ve done our best work—the work we specialize in—and now we get to show the client the value that they receive as a result.
The Presentation
What does this kind of presentation look like? Here’s the fantastic part: because we’re putting so much effort into documenting our process and explaining thoroughly, the presentation we send to the client works doubly as a Case Study that we can display on our site. Typically there are only a few minor changes we’ll need to make to such an exhaustive presentation for it to function as a great Case Study. This typically includes the following aspects:
- State the project goals as provided by the client in the questionnaire, and reiterated in the signed contract
- Show our work and how we focused on those goals while demonstrating mindfulness of the constraints.
- Frame the final concept in light of those goals and explain its effectiveness.
Final Payment
The final step is payment. This is the call to action. The presentation contains raster process images. At the conclusion of the presentation, we inform the client that the vector deliverables will be sent upon receipt of the final payment.
